Navigation
- 01Set Money and Time Boundaries
- 02Recognize Warning Signs Early
- 03Request a Break or Account Restriction
- 04Protect Minors and Personal Account Access
- 05Bonuses and VIP Status Do Not Reduce Risk
- 06Canadian Age and Provincial Eligibility
- 07Independent Gambling Help in Canada
- 08How Bizzo Support Can Help
- 09Safer Gambling Questions
Set Money and Time Boundaries
Choose a loss amount that fits within disposable entertainment spending and decide how long the session will last. The limit should be set before a deposit, not after a result. Do not raise a cap to complete a promotion, reach a VIP level or recover an earlier loss.
| 🧭 Boundary | Practical action | Reason |
|---|---|---|
| 💵 Spending | Use only an affordable loss amount | Protect rent, food, bills and savings |
| ⏱️ Time | Set an end time and take regular breaks | Reduce extended or automatic play |
| 📉 Losses | Stop when the planned amount is reached | Prevent chasing behaviour |
| 🎁 Promotions | Decline an offer that changes the budget | Wagering can require additional play |
| 🧑🤝🧑 Support | Tell someone trusted about the limit | Create accountability outside the account |
Recognize Warning Signs Early
- Spending more money or time than originally planned
- Depositing again to win back a previous loss
- Borrowing money or delaying an essential payment
- Hiding account activity from family or friends
- Experiencing anxiety, frustration or difficulty ending a session
- Letting play interfere with employment, rest or close relationships
A short-term win does not remove these warning signs. Stop the session and seek independent support when gambling begins to affect finances, health or relationships.
Request a Break or Account Restriction
Contact the verified support route if a temporary break, account closure or information about available limits is needed. State the restriction clearly and ask for written confirmation of its effective date and scope. Deleting a browser shortcut or unsubscribing from marketing does not restrict account access by itself.
- Use live chat for an immediate account request
- Save the written confirmation together with its support reference
- Clear stored credentials on phones or computers used by others
- Use banking or device blocking tools where appropriate
Protect Minors and Personal Account Access
Only the registered person may use an account. Keep passwords, payment information and authentication codes away from children and other adults. Sign out on shared devices and disable automatic login. If unauthorized access is suspected, change the connected email password and contact support immediately.
Bonuses and VIP Status Do Not Reduce Risk
A bonus changes the available balance and conditions, not the probability of winning. Sticky funds cannot be withdrawn as principal, and wagering rules can require more play before eligible winnings become available. Missions, tournaments and VIP milestones should never determine a deposit amount or delay a planned stop point.
Canadian Age and Provincial Eligibility
The minimum gambling age and authorized services vary across Canada. Ontario requires participants in regulated internet gaming to be at least 19 and physically located in the province. Players should check the provincial rules and the exact operator list before opening an account. CAD support is not evidence that a service is regulated throughout Canada.
Independent Gambling Help in Canada
| ☎️ Resource | Support available |
|---|---|
| 🌐 Responsible Gambling Council | Directory of provincial helplines and self-exclusion information |
| 📞 ConnexOntario 1-866-531-2600 | Free, confidential 24/7 information and referral in Ontario |
| 💬 Text CONNEX to 247247 | Ontario text support; standard message rates may apply |
| ⛔ Provincial self-exclusion | Programmes differ by province and regulated operator |
| 🆘 Emergency services | Immediate help where someone is in danger |
Independent help is separate from casino support. A provincial self-exclusion programme may not cover an operator outside that regulated system, so confirm its scope and combine it with account closure, payment blocks and support from a trusted person where needed.
How Bizzo Support Can Help
Our published support routes include 24/7 live chat and [email protected]. When gambling harm is the concern, request an access restriction directly instead of asking about a bonus. Keep the written confirmation and contact an independent provincial service for counselling or treatment referrals.
Safer Gambling Questions
How should I respond to loss chasing?
Stop playing, do not deposit again and move away from the device. Contact a trusted person and an independent provincial gambling-help service before considering any further activity.
What is the minimum age in Ontario?
Regulated internet gaming in Ontario is restricted to people aged 19 or older. Other provinces and territories apply their own eligibility rules.
Can another person control my account?
No. The account must remain under the control of the registered person. Sharing access creates security, payment and eligibility risks.